Responsibilities:
- Provide support for live applications and ensure system continuity
- Analyze user requests and reported issues in a structured manner
- Troubleshoot problems and deliver effective solutions in coordination with the development team
- Manage and track support processes through ticketing systems
- Document incidents, solutions, and technical findings clearly
- Communicate effectively with both technical teams and business stakeholders
- Provide support for live (production) applications
- Analyze and resolve user-reported issues and incidents
- Monitor systems and ensure smooth daily operations
- Track and manage incidents, bugs, and requests via Jira
- Collaborate with development teams for bug fixes and improvements
Must-Have Skills:
- 2+ years of experience in technical support, application support, or similar roles
- Strong problem-solving and analytical thinking skills
- Experience with issue tracking and ticketing tools (Jira, Zendesk or similar)
- Preferably experience in fintech, finance, or banking projects
- Strong communication skills in both technical and business contexts
- Ability to troubleshoot issues systematically and document findings clearly
- Attention to detail and strong sense of ownership